Start a return
Contact support before sending an item back so the team can confirm eligibility and next steps.
Returns policy
You can add this short section to your website policy: **7-Day Returns:** We offer a **7-day return policy** from the date of delivery. Items must be returned **unused, in their original condition and original packaging**. Please contact us within 7 days of receiving your order to request a return.
Contact support before sending an item back so the team can confirm eligibility and next steps.
Return items should be kept in reasonable condition with packaging, accessories, and proof of purchase where available.
Refunds are reviewed after the return is approved and may take additional time to appear through the original payment provider.
Return eligibility depends on the item, order status, condition, and timing. Some products may have restrictions for hygiene, safety, personalization, or final-sale reasons.
Support will confirm whether the item can be returned and what information is needed before the return is approved.
Opened, used, damaged after delivery, missing-accessory, personalized, hygiene-sensitive, perishable, digital, or final-sale items may not qualify for standard returns.
If a product page includes item-specific return notes, those notes should be reviewed before checkout.
Support will confirm whether return shipping is provided, deducted, or customer-arranged based on the reason for the return and the item involved.
Do not send items back without confirmation, because unapproved returns can be delayed or rejected.
If an item arrives damaged, missing parts, or different from what was ordered, contact support as soon as possible with photos and the order number.
Keep the item and packaging until support confirms the next step, since these details may be needed for review.
Ready to ask about a return?
Contact support